Refunds Policy

Refund Policy

At The Artisan Accelerator, we are committed to providing quality services and ensuring customer satisfaction. However, we understand that sometimes things don't work out. Please read our refund policy below for further details:

1. Refund Request Requirements

   • You must notify us in writing at theartisanaccelerator@gmail.com within 14 days of your purchase if you encounter any issues or problems with the items you have purchased.
   • Refund requests will only be accepted if the purchase was made in your name.

2. Review and Notification Process

   • Upon receiving your written request, we will review your case and notify you via email regarding the approval or rejection of your refund request.
   • If the course has been fully completed or accessed in full, it will not be eligible for a refund.

3. Refund Method

   • If your refund request is approved, the refund will be processed using the same payment method as the original purchase. No changes to the payment method will be allowed.

4. Exclusions

   • Requests made after 14 days of purchase or for items accessed or completed in full will not be eligible for a refund.

5. Changes to Services

   • In the event of course modifications or cancellations initiated by The Artisan Accelerator, participants may be eligible for a full or partial refund, depending on the circumstances.
   • If the course has been updated, you will be provided with the new updated files and links. This applies to any course purchased within 6 month period from date of purchase. 

If you have further questions or need assistance, please contact us at theartisanaccelerator@gmail.com.